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By Roundup Article
December 2007
Trying to Clear Up the Business Service Management Confusion
Trying to Clear Up the Business Service Management Confusion
Ann All is confused. Service level management (SLM), IT service management (ITSM), business service management (BSM)…what does it all mean? Are they all the same solution with different names? In her search for answers, All finds out that she isn’t the only one who’s confused and that the same terms don’t always mean the same things to different users.
Read about what All learned from two people in the biz - Lisa Erickson-Harris, a research director for a reseasrch firm that focuses on infrastructure management, and Nicola Sanna, CEO of performance management software provider Netuitive.
IT Business Edge, 10/07
Horst Gallus | Dec 29, 2007 | Reply
Helpful. Thanks.