All Articles Tagged With "Pink Elephant"

Pink Elephant Becomes the First Globally Accredited Provider of Service Desk, Incident & Problem Management Course
Pink Elephant becomes the first organization worldwide to receive accreditation for an integrated ITIL certification course, titled ITIL Practitioner: Service Desk, Incident and Problem Management. Find out when the course is offered and how to get more information.
CanadaIT.com, 3/06

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Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.

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