All Articles Tagged With "Netuitive"

Where the “Rubber Meets the Road” in ITIL Adoption
So you’re adopting ITIL. Your goals are clear. You have ITIL-certified talent on your team. Maybe you’ve even begun evangelizing and vision re-engineering to persuade those who resist change. When you come this far, one undeniable fact soon becomes clear: drawing ITIL concepts on a PowerPoint slide […]

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In the mission to implement business service management, many organizations have made an unwelcome discovery: achieving full, business-focused, end-to-end IT service management is very hard to get right. Why? “BSM without automation and analytic capabilities becomes a grand vision that will sink under the weight of its own administrative burden,” explains Dennis Drogseth of Enterprise Management Associates. This article explains how analytics technology helps move BSM implementations to the next level and what BSM challenges it can solve today.

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Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.

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For many companies incident management is a natural first step toward adopting ITIL. Unfortunately the dirty little secret behind incident management is that while companies are beginning to adopt new best practices and proactive processes, many are neglecting to make the most of the monitoring infrastructures they already have in place that could make these initiatives much easier.

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