Katherine Chalmers | May 2006 | 0 Comments
Managed Objects
Business Service Management - No Longer If But When
This paper presents The Infrassistance Company’s analysis of leading organisations with regards to their enterprise wide service management approach and the challenges emerging with BSM.
Peter Goldin | January 2006 | 0 Comments
Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.
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