Alex Hernandez | August 2007 | 0 Comments
If your company has already started to implement IT Service Management using the ITIL version 2.0 framework, will the new ITIL 3.0 require your organization to rework all your current IT Service Management efforts?
Peter Goldin | September 2006 | 0 Comments
The proliferation of business service management (BSM) technologies is an indication that companies are taking the move to IT service management seriously. But what do organizations need to know in order to make the most of these innovative tools? BSM experts outline key themes to consider.
Peter Goldin | January 2006 | 0 Comments
Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.
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