ITIL 3.0: Service Strategy is about Value Creation
Alex Hernandez | November 2007 | 0 Comments
The ultimate purpose of Service Strategy is to provide the customer with the intended outcome of what they expect from the service or product.
”People do not want quarter-inch drills. They want quarter-inch holes.”
– Professor Emeritus Theodore Levitt of Harvard Business School
Service Strategy is providing superior performance versus competing alternatives. Successful service strategies are primarily focused […]
