All Articles Tagged With "Incident Management"

Building the Right Event Foundation for BSM
Where do you start with business service management? Find out how to build a foundation for BSM by converting raw events into practical, meaningful messages through normalization and enrichment.
dougmcclure.net, 02/06

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For many companies incident management is a natural first step toward adopting ITIL. Unfortunately the dirty little secret behind incident management is that while companies are beginning to adopt new best practices and proactive processes, many are neglecting to make the most of the monitoring infrastructures they already have in place that could make these initiatives much easier.

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