Peter Goldin | January 2008 | 0 Comments
Monitoring end-users is essential to BSM. Once the decision is made to purchase an end-user monitoring tool, however, the company is faced with a range of choices that include cutting-edge tools from start-up software companies that target the end-user experience to proven monitoring applications from industry giants that fit into an end-to-end solution. The following […]
Roundup Article | May 2007 | 0 Comments
User Experience is Key
Meeting end-user expectations and taking systems performance management to the next level—what does it take to bridge the gap between silos in IT shops and integrate management data in order to deliver optimal IT services to users? Which vendors will be able to get you there?
Network World, 03/06
Peter Goldin | December 2006 | 1 Comment
Nothing more clearly indicates whether a service is succeeding or failing than the end-user experience—and yet most companies do not have the monitoring technology in place to really know what is happening to their customers online right now.
“When end-user monitoring tools are correctly configured, they provide the most direct indication of the performance of the business service,” says Rich Schofield, Practice Director for Managed Services, Dimension Data North America, a technology integrator that implements monitoring systems.
