Kia Behnia | September 2006 | 0 Comments
What’s the best way to approach change for the data center? Kia Behnia, CTO for Change and Configuration Management Solutions (CCM) at BMC Software outlines the basic steps for replacing outmoded manual change activities with streamlined, automated processes based on proven best practices.
Mary Nugent | March 2006 | 0 Comments
Not too many years ago, IT service management was about managing devices — computers, data storage devices, and other associated equipment — and these devices were typically confined within the walls of data centers. As devices were combined into distributed IT infrastructures that extended well beyond data center walls, IT professionals had to raise the bar. As a result, IT service management evolved from managing devices to managing the infrastructure based on the physical and logical interdependencies of the infrastructure components, including databases, application servers, Web servers, mail servers, gateways, applications, and hosting computers.
