End-User Monitoring: Looking at Performance Through Your Customer’s Eyes
Peter Goldin | December 2006 | 1 Comment
Nothing more clearly indicates whether a service is succeeding or failing than the end-user experience—and yet most companies do not have the monitoring technology in place to really know what is happening to their customers online right now.
“When end-user monitoring tools are correctly configured, they provide the most direct indication of the performance of the business service,” says Rich Schofield, Practice Director for Managed Services, Dimension Data North America, a technology integrator that implements monitoring systems.
