Roundup Article | May 2007 | 0 Comments
Singing the Same Old CMDB Tune
Four major vendors of service management tools agree to develop standardizations for a Configuration Management Database, a welcomed move as IT is increasingly being run like a business.
Enterprise Networks & Servers, 05/06
Kia Behnia | September 2006 | 0 Comments
What’s the best way to approach change for the data center? Kia Behnia, CTO for Change and Configuration Management Solutions (CCM) at BMC Software outlines the basic steps for replacing outmoded manual change activities with streamlined, automated processes based on proven best practices.
Katherine Chalmers | May 2006 | 0 Comments
Whether it’s called Business Service Management (BSM) or end-to-end IT Service Management (ITSM), the new IT management imperative is understanding how the health of individual components within a service’s ecosystem - servers, routers, firewalls, applications, databases, etc. - relates to the user’s overall quality of service (QoS) experience and the company’s business requirements. At BSM Digest, we’ve taken a vendor-neutral approach to the problem and adapted a simple seven-step framework.
Step 1: Inventory
Step 2: Instrument
Step 3: Model
Step 4: Analyze
Step 5: Visualize
Step 6: Troubleshoot
Step 7: Plan
Mary Nugent | March 2006 | 0 Comments
Not too many years ago, IT service management was about managing devices — computers, data storage devices, and other associated equipment — and these devices were typically confined within the walls of data centers. As devices were combined into distributed IT infrastructures that extended well beyond data center walls, IT professionals had to raise the bar. As a result, IT service management evolved from managing devices to managing the infrastructure based on the physical and logical interdependencies of the infrastructure components, including databases, application servers, Web servers, mail servers, gateways, applications, and hosting computers.
