All Articles Tagged With "Business Service Management"

Data Management: More
As the demand for real-time data increases, as more and more information flows into the enterprise, the challenge of understanding and managing it grows proportionately. And sometimes, more is just too much.
CIO Magazine, 11/06

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Building the Right Event Foundation for BSM
Where do you start with business service management? Find out how to build a foundation for BSM by converting raw events into practical, meaningful messages through normalization and enrichment.
dougmcclure.net, 02/06

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User Metrics to Prove Your IT Project’s Worth
Using metrics enables organizations to identify potential issues and how they will impact their business, which is the key to business service management.
InfoWorld, 11/05

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In the mission to implement business service management, many organizations have made an unwelcome discovery: achieving full, business-focused, end-to-end IT service management is very hard to get right. Why? “BSM without automation and analytic capabilities becomes a grand vision that will sink under the weight of its own administrative burden,” explains Dennis Drogseth of Enterprise Management Associates. This article explains how analytics technology helps move BSM implementations to the next level and what BSM challenges it can solve today.

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The proliferation of business service management (BSM) technologies is an indication that companies are taking the move to IT service management seriously. But what do organizations need to know in order to make the most of these innovative tools? BSM experts outline key themes to consider.

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Managed Objects
Business Service Management - No Longer If But When
This paper presents The Infrassistance Company’s analysis of leading organisations with regards to their enterprise wide service management approach and the challenges emerging with BSM.

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Opalis
Can Automation Plug the Holes in Business Service Management?

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Whether it’s called Business Service Management (BSM) or end-to-end IT Service Management (ITSM), the new IT management imperative is understanding how the health of individual components within a service’s ecosystem - servers, routers, firewalls, applications, databases, etc. - relates to the user’s overall quality of service (QoS) experience and the company’s business requirements. At BSM Digest, we’ve taken a vendor-neutral approach to the problem and adapted a simple seven-step framework.

Step 1: Inventory

Step 2: Instrument

Step 3: Model

Step 4: Analyze

Step 5: Visualize

Step 6: Troubleshoot

Step 7: Plan

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Spotlights eight great technology analysts that BSM industry leaders told us they trust and admire. They are all technology industry veterans who consistently deliver insightful, timely information for their vendor and end-user clients.

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Not too many years ago, IT service management was about managing devices — computers, data storage devices, and other associated equipment — and these devices were typically confined within the walls of data centers. As devices were combined into distributed IT infrastructures that extended well beyond data center walls, IT professionals had to raise the bar. As a result, IT service management evolved from managing devices to managing the infrastructure based on the physical and logical interdependencies of the infrastructure components, including databases, application servers, Web servers, mail servers, gateways, applications, and hosting computers.

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Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.

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