Roundup Article | May 2007 | 0 Comments
Network Management Changing the Course for ‘Framework’ Vendors
Dennis Drogseth discusses what sets BMC, CA, HP, and IBM apart from other network management vendors, including evidence that they are all beginning to leverage enabling technologies that will potentially support everything from a more evolved CMDB system to advanced service performance diagnostics.
Network World, 10/06
Roundup Article | May 2007 | 0 Comments
Heavyweight Rivals Gang Up for Mgmt. Spec But How Much of a Standard Will It Be?
Arch-rivals BEA, BMC, Cisco, Dell, EMC, HP, IBM, Intel, Microsoft and Sun team up to develop Service Modeling Language (SML), an XML-based modeling language that provides a consistent way to document the hardware and software resources that make up business […]
Roundup Article | May 2007 | 0 Comments
BMC Products Get Accolades From National Research Firm
Forrester names BMC Remedy Help Desk and BMC Magic Service Desk software leading service management solutions in “The Forrester Wave: Service Desk Management Tools” for the first quarter of 2006.
Houston Business Journal, 03/06
Kia Behnia | September 2006 | 0 Comments
What’s the best way to approach change for the data center? Kia Behnia, CTO for Change and Configuration Management Solutions (CCM) at BMC Software outlines the basic steps for replacing outmoded manual change activities with streamlined, automated processes based on proven best practices.
Mary Nugent | March 2006 | 0 Comments
Not too many years ago, IT service management was about managing devices — computers, data storage devices, and other associated equipment — and these devices were typically confined within the walls of data centers. As devices were combined into distributed IT infrastructures that extended well beyond data center walls, IT professionals had to raise the bar. As a result, IT service management evolved from managing devices to managing the infrastructure based on the physical and logical interdependencies of the infrastructure components, including databases, application servers, Web servers, mail servers, gateways, applications, and hosting computers.
Peter Goldin | January 2006 | 0 Comments
Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach.
