Bob Farzami | July 2007 | 0 Comments
Where the “Rubber Meets the Road” in ITIL Adoption
So you’re adopting ITIL. Your goals are clear. You have ITIL-certified talent on your team. Maybe you’ve even begun evangelizing and vision re-engineering to persuade those who resist change. When you come this far, one undeniable fact soon becomes clear: drawing ITIL concepts on a PowerPoint slide […]
Roundup Article | May 2007 | 0 Comments
Netuitive Adds Business Perspective to Analytics Software
Netuitive introduces Service Analyzer Enterprise Edition. With the ability to analyze and correlate more than 22,900 unique data streams in less than one minute on a single CPU machine, their performance analysis software is capable of monitoring multiple IT components that make up business services.
Network World, 10/06
Roundup Article | May 2007 | 0 Comments
It’s early days for vendors focusing on analytics in IT management
Analyst Dennis Drogseth of EMA previews the industry’s first research report on analytic technology adoption within the IT management market. Network World, 08/06
Peter Goldin | September 2006 | 0 Comments
In the mission to implement business service management, many organizations have made an unwelcome discovery: achieving full, business-focused, end-to-end IT service management is very hard to get right. Why? “BSM without automation and analytic capabilities becomes a grand vision that will sink under the weight of its own administrative burden,” explains Dennis Drogseth of Enterprise Management Associates. This article explains how analytics technology helps move BSM implementations to the next level and what BSM challenges it can solve today.
