The 7 Steps to Business Service Management
Katherine Chalmers | May 2006 | 0 Comments
Whether it’s called Business Service Management (BSM) or end-to-end IT Service Management (ITSM), the new IT management imperative is understanding how the health of individual components within a service’s ecosystem - servers, routers, firewalls, applications, databases, etc. - relates to the user’s overall quality of service (QoS) experience and the company’s business requirements. At BSM Digest, we’ve taken a vendor-neutral approach to the problem and adapted a simple seven-step framework.
Step 1: Inventory
Step 2: Instrument
Step 3: Model
Step 4: Analyze
Step 5: Visualize
Step 6: Troubleshoot
Step 7: Plan
