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By Roundup Article
May 2007

Q&A: CA’s Robert Stroud on ITIL

Q&A: CA’s Robert Stroud on ITIL
CA’s Robert Stroud promotes ITIL for automating manual processes and improving service quality. In this Q&A session, he discusses the benefits and limitations of ITIL and how technology managers can win business support for ITIL. Baseline, 07/06

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