BSM Digest Home Page

How to Build a Well-run I.T. Department
The CIO of a $2.4 billion chemical company discusses the strategies he used to transform a fragmented IT department into a cost-effective business enabler.
Baseline, 06/06

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Primer: I.T. Infrastructure Library
This handy primer offers a concise overview of the core ITIL topics.
Baseline, 06/06

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Singing the Same Old CMDB Tune
Four major vendors of service management tools agree to develop standardizations for a Configuration Management Database, a welcomed move as IT is increasingly being run like a business.
Enterprise Networks & Servers, 05/06

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Is the “Self-Healing” Enterprise a Myth?
A new generation of business service management tools is beginning to turn the myth into a reality.
AlwaysOn, 04/06

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Mercury Unveils BTO Strategy for IT Service Management
Mercury Interactive Corporation unveils BTO strategy for ITSM, which details how customers can use Mercury BTO Enterprise to implement ITSM and automate ITIL processes from a business perspective. New strategy provides the ability for customers to leverage their legacy systems while building a business-centric ITSM foundation.
Morningstar, 05/06

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Monitor Business Services in Real Time and in Context
Just monitoring the state of your systems and business services may not give you a true picture of their conditions. Columnist Mark Hall looks at a software vendor that aims to change how companies monitor their IT infrastructure.
Computerworld, 04/06

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Majority of Oracle Users & IT Pros Recognize Need for Improved Process Automation
Seven out of ten respondents to a recent Oracle Applications Users Group survey believe that business process automation can have a positive impact on their application environment. Reducing maintenance costs cited as the key motivating factor for adopting BPA solutions.
Appworx Press Release, 04/06

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What’s an IT Analyst, Anyway?
An IT analyst describes how analysts influence both end users and vendors of IT products, while sharing some of the values that the analyst industry provides and the challenges that it faces.
Nothing to Declare: Surviving in a Connected World, 02/06

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Building the Right Event Foundation for BSM
Where do you start with business service management? Find out how to build a foundation for BSM by converting raw events into practical, meaningful messages through normalization and enrichment.
dougmcclure.net, 02/06

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Opalis Software Adds Integration Pack for HP OpenView ServiceCenter
With the announcement of the Opalis Integration Pack for HP OpenView ServiceCenter (formerly Peregrine ServiceCenter), Toronto-based Opalis Software, Inc. introduces its most recent contribution to the implementation of Information Technology Infrastructure Library (ITIL) standards.
bsmDigest, 03/06

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Q&A: Network Management as Core Competency
“Analytics holds the most promise to help network managers work through volumes of data.” says Jim Metzler of Ashton, Metzler & Assoc. He discusses the role network management plays in the enterprise, identifies analytics and CMDB as technologies that will most help network managers in the upcoming months.
Network World, 3/06

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Pink Elephant Becomes the First Globally Accredited Provider of Service Desk, Incident & Problem Management Course
Pink Elephant becomes the first organization worldwide to receive accreditation for an integrated ITIL certification course, titled ITIL Practitioner: Service Desk, Incident and Problem Management. Find out when the course is offered and how to get more information.
CanadaIT.com, 3/06

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BMC Products Get Accolades From National Research Firm
Forrester names BMC Remedy Help Desk and BMC Magic Service Desk software leading service management solutions in “The Forrester Wave: Service Desk Management Tools” for the first quarter of 2006.
Houston Business Journal, 03/06

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User Experience is Key
Meeting end-user expectations and taking systems performance management to the next level—what does it take to bridge the gap between silos in IT shops and integrate management data in order to deliver optimal IT services to users? Which vendors will be able to get you there?
Network World, 03/06

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IBM to Invest $1B in Data Management Services
IBM joins other large corporations, including Wachovia and Panasonic of North America, in acknowledging data management as a top IT issue for improving business processes—announces plan to invest an additional $1 billion in data management.
Computer World, 02/06

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The ITIL Initiative
Will implementing ITIL benefit your enterprise? Get the facts and find out what people in the industry are saying. IT Manager’s Journal, 01/06

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Effortless Systems Management
What are the tradeoffs of using simple and robust performance management solutions? Which solution is best? Line56, 01/06

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Computer, Heal Thyself
How would you like a computer that can learn and even fix itself?
Business Week, 10/05 (subscription required)

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User Metrics to Prove Your IT Project’s Worth
Using metrics enables organizations to identify potential issues and how they will impact their business, which is the key to business service management.
InfoWorld, 11/05

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How to Get IT Right
Next-generation IT is all about blending business, process and technology, says BMC strategist Mark Stabler. NetworkWorld, 08/05

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