Katherine Chalmers | May 2006 | 0 Comments
BMC Software
IT Service Management: Adapting Best Practices
Understanding the current business dependence on IT, and exploring solutions needed to effectively adapt best-practices and align IT with evolving business objectives.
Katherine Chalmers | May 2006 | 0 Comments
Managed Objects
Business Service Management - No Longer If But When
This paper presents The Infrassistance Company’s analysis of leading organisations with regards to their enterprise wide service management approach and the challenges emerging with BSM.
Katherine Chalmers | May 2006 | 0 Comments
Mercury
Mercury BTO Enterprise
How to Optimize the Business Outcome of IT CMP Award Meet the 2005 BTO Excellence Award Winners
Katherine Chalmers | May 2006 | 0 Comments
Netuitive
Taking the Guesswork Out of ITIL
How real-time analysis helps establish a reliable foundation for service delivery and service support.
Katherine Chalmers | May 2006 | 0 Comments
Netuitive
Accelerating BSM Adoption with Real-Time Analysis Software
Katherine Chalmers | May 2006 | 0 Comments
Opalis
Can Automation Plug the Holes in Business Service Management?
