BSM Article Round-up

Trying to Clear Up the Business Service Management Confusion
Ann All is confused. Service level management (SLM), IT service management (ITSM), business service management (BSM)…what does it all mean? Are they all the same solution with different names? In her search for answers, All finds out that she isn’t the only one who’s confused and that […]

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10 Reasons ITIL Spooks IT Managers
ITIL expert Linh Ho recognizes that there is a lot of fear and confusion surrounding ITIL implementation. To help demystify and abate fears, Ho shares the top 10 fears ITIL supporters encounter in customer IT shops.
Ho explains why some fears have no real justification and how legitimate fears can be […]

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Data Management: More
As the demand for real-time data increases, as more and more information flows into the enterprise, the challenge of understanding and managing it grows proportionately. And sometimes, more is just too much.
CIO Magazine, 11/06

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Autonomic Computing: Vision Vs. Reality
Michael Biddick discusses the importance of understanding of your environment, business objectives, technical requirements, and existing processes and workflow, in employing automation to achieve significant savings. He claims that, while vendors are using the ITIL framework to develop automated processes to reduce human intervention in incident management, ITIL is only a […]

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Netuitive Adds Business Perspective to Analytics Software
Netuitive introduces Service Analyzer Enterprise Edition. With the ability to analyze and correlate more than 22,900 unique data streams in less than one minute on a single CPU machine, their performance analysis software is capable of monitoring multiple IT components that make up business services.
Network World, 10/06

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ITIL Adoption
Analyst groups estimate that ITIL adoption among billion-dollar companies will increase to 40 percent in 2006, and reach 80 percent by 2008. Learn more IT Infrastructure Library—its challenges, benefits, tools, and how implementing ITIL might affect your IT organization.
Line56, 10/06

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Network Management Changing the Course for ‘Framework’ Vendors
Dennis Drogseth discusses what sets BMC, CA, HP, and IBM apart from other network management vendors, including evidence that they are all beginning to leverage enabling technologies that will potentially support everything from a more evolved CMDB system to advanced service performance diagnostics.
Network World, 10/06

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How Bank of New York Uses ITIL to Troubleshoot
Bank of New York is following the lead of some of the world’s largest companies by employing ITIL to reduce or eliminate future incidents by collecting and analyzing the source of incidents and taking corrective action before a similar incident reoccurs. Baseline, 07/06

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Where Are The Jobs? IT Services
While other tech sectors are experiencing slow employment growth and even declines, IT services employment is booming since companies are looking for experts to exploit their existing IT infrastructure to help grow their businesses.
Information Week, 08/06

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Q&A: CA’s Robert Stroud on ITIL
CA’s Robert Stroud promotes ITIL for automating manual processes and improving service quality. In this Q&A session, he discusses the benefits and limitations of ITIL and how technology managers can win business support for ITIL. Baseline, 07/06

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It’s early days for vendors focusing on analytics in IT management
Analyst Dennis Drogseth of EMA previews the industry’s first research report on analytic technology adoption within the IT management market. Network World, 08/06

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The Growing Importance of ITSM
American IT managers are finally beginning to adopt ITSM to standardize IT operations and, in turn, improve customer service. But implementing ITSM means figuring out where your operation is today and then changing it. Is it all worth it?
CIO Update, 08/06

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Heavyweight Rivals Gang Up for Mgmt. Spec But How Much of a Standard Will It Be?
Arch-rivals BEA, BMC, Cisco, Dell, EMC, HP, IBM, Intel, Microsoft and Sun team up to develop Service Modeling Language (SML), an XML-based modeling language that provides a consistent way to document the hardware and software resources that make up business […]

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HP Ranked Tops in Worldwide Distributed System Management Software Market Share, Distributed Performance and Availability
According to IDC, OpenView products and solutions make HP the worldwide market share leader in distributed system management software for the third consecutive year. “Customers continue to turn to HP OpenView to help cut their IT costs, speed the delivery of […]

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OpenView Users Laud HP’s Mercury Purchase
HP OpenView software users give HP’s $4.5 billion deal to buy Mercury Interactive Corp. the thumbs up. The buyout broadens the company’s systems and application management tools, helping them to compete in the management tools market with big players, such as IBM, BMC Software Inc., and CA Inc.
Computerworld, 07/06

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How to Build a Well-run I.T. Department
The CIO of a $2.4 billion chemical company discusses the strategies he used to transform a fragmented IT department into a cost-effective business enabler.
Baseline, 06/06

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Primer: I.T. Infrastructure Library
This handy primer offers a concise overview of the core ITIL topics.
Baseline, 06/06

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Singing the Same Old CMDB Tune
Four major vendors of service management tools agree to develop standardizations for a Configuration Management Database, a welcomed move as IT is increasingly being run like a business.
Enterprise Networks & Servers, 05/06

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Is the “Self-Healing” Enterprise a Myth?
A new generation of business service management tools is beginning to turn the myth into a reality.
AlwaysOn, 04/06

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Mercury Unveils BTO Strategy for IT Service Management
Mercury Interactive Corporation unveils BTO strategy for ITSM, which details how customers can use Mercury BTO Enterprise to implement ITSM and automate ITIL processes from a business perspective. New strategy provides the ability for customers to leverage their legacy systems while building a business-centric ITSM foundation.
Morningstar, 05/06

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