Opalis Software Adds Integration Pack for
HP OpenView ServiceCenter

by Patricia Drake | March 2006

With the announcement of the Opalis Integration Pack for HP OpenView ServiceCenter (formerly Peregrine ServiceCenter), Toronto-based Opalis Software, Inc. introduces its most recent contribution to the implementation of Information Technology Infrastructure Library (ITIL) standards. Opalis’ latest release facilitates data center automation, supporting best practices for managing requests, incidents, problems, changes, and service level agreements defined by ITIL.

The Opalis Integration Pack for HP OpenView ServiceCenter maximizes productivity across IT departments by enabling the automation of opening, modifying, and closing incidents. In addition, this integration allows organizations to capitalize on existing solutions by automating routine processes that were traditionally manual.

HP OpenView ServiceCenter is a fully integrated IT service management application suite that supports ITIL standards by assisting IT staff with improving service levels, balancing resources, and controlling costs. The Opalis Integration Pack for HP OpenView ServiceCenter further supports ITIL best practices and optimizes the suite by allowing IT administrators to:

1. Create policies that automatically open and escalate incidents when maintenance procedures fail.
2. Automate traditionally manual diagnostic routines, corrective actions, and case updates.
3. Automatically consolidate and coordinate incident between system management products.

"Opalis Integration Server is a self-documenting environment that enables users to capture and execute routine processes. Now, with our support for HP OpenView ServiceCenter, along with our integration for other leading service management applications, our customers can automate IT tasks into best practices in a way that's simple, fast, and effective," stated CEO Scott Broder in the Opalis announcement.

In February 2006, Opalis introduced a similar integration pack for IBM Tivoli Enterprise Console.

Patricia Drake is managing editor of BSM Digest.

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